We are so confident with the quality of our mattresses that we offer a Warranty/Guarantee on all of our products as follows;
- Lola® Revive Hybrid Mattress - 5 Year Warranty
- Lola® Hybrid Mattress - 5 Year Warranty
- Lola® Firm Hybrid Mattress - 5 Year Warranty
- Lola® Hybrid Plus Mattress - 5 Year Warranty
- Lola® Hybrid Pro Mattress - 5 Year Warranty
- Lola® OrthoLux Hybrid Mattress - 5 Year Warranty
- Lola® Cool Hybrid Mattress - 5 year Warranty
- Lola® Glacier Hybrid Mattress - 5 Year Warranty
- All our Bed Frames and Ottomans come with a 1 year Manufacturer's Guarantee
Highlights;
It’s normal for mattresses to show signs of use over the years, so we don’t consider ordinary wear and tear a fault under the Guarantee / Warranty. We also exclude soiled mattresses and damage caused by accident (including by pets), disaster or misuse.
You don't have to turn it, but rotating your mattress regularly is one of the very few conditions of your eight year guarantee. Take it for a 180 degree spin on the base once a month for the first 3 months, then every 3-6 months for the rest of its life.
We know it sounds like common sense, but you’ll need to use an appropriate base and bedding, and make sure your mattress doesn’t get wet or exposed to the elements.
5 Year Warranty Terms
The guarantee period begins at the date of delivery.
All new goods are sold with a minimum 12-month manufacturer’s guarantee. (Full details are available on request.)
In addition to the manufacturer’s guarantee Lola Sleep offers a limited extended warranty on all mattresses.
You must keep all your purchase records as they will be needed in the event of a claim.
The warranty is against faults in manufacture, not wear and tear or damage. A mattress must always be used with a mattress protector, turned and cleaned as per the manufacturer's instructions and must be unsoiled at the time that the claim is lodged. All details of the claim must be lodged with Lola Sleep by email or in writing.
If the claim is accepted the following process will apply:
- We will arrange to collect the goods and return them to us for inspection.
- The carrier reserves the right to refuse to collect items that are not packaged suitably or which is unhygienic.
- We may require pre payment for the costs of the collection in some circumstances.
- If we validate the claim we will contact you to arrange the replacement goods to be dispatched to you and delivered to you on a date that is convenient for you.
- The replacement item can be any item from our then current range.
- The difference in price from the warranty covered item is payable by you, along with the cost of collecting the original item.
If the claim is validated there will be an allowance granted against the replacement item according to the following scale.
- Year 1; Free Replacement
- Year 1-2; 40% of the original price will be credited.
- Year 2-3; 25% of the original price will be credited.
- Year 3-4; 15% of the original price will be credited.
- Year 4-5; 10% of the original price will be credited.
The warranty is only applicable to the original purchaser and is only valid if approved by Lola Sleep. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturer’s mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights.
There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.