FAQs

1. Your order will be processed by our customer service team within our working hours (Mon - Fri: 9am - 5pm). 

2. Your mattress will then be manufactured and passed to our 2-man logistics partner.

3. Our 2-man logistics partner will then contact you by email and SMS to book in your delivery once the mattress has been scanned into the warehouse.

4. Our 2-man logistics partner will message the day before your delivery to confirm the delivery date and you will be called by the delivery team 30 minutes before your delivery.

5. Your mattress is delivered and setup by a 2-man team to the room of your choice.

🚚 2-Man Delivery - Free

♻️ 2-Man Delivery + Recycle Old Mattress - £29.95

♻️ 2-Man Delivery + Recycle Old Bed - £49.95

Yes, the 2 delivery men will setup your new mattress and / or bed. If you choose the collection option they will take away the mattress or bed with them too.

Yes, we can collect and recycle your old mattress at the same time as we deliver your new mattress. 

Please select this as a delivery option at checkout.

Our products are usually dispatched within 5 - 7 working days and our 2-man logistics partner will contact you by text and email to book in your delivery.

Shopping with us is easy! You can pay for your order in one of five ways:

1. Debit / credit card
2. PayPal
3. Klarna - Pay in 3
4. Clearpay - Pay in 4
5. DivideBuy - Spread the cost with finance

Just email us at lola.customerservices@lolasleep.co.uk as soon as you can.

In your email, please include:

• Your order number in the subject line
• Your correct details, e.g. address or phone number

Alternatively if you can't email, please call our customer service team on 0345 512 0098 (Mon - Fri, 9am - 5pm)

You should find your order confirmation in your inbox after ordering.

If it's not there, please check your spam / junk folder. If it's there, mark it as "not spam".

 If you have any other questions, just call our customer service team on 0345 512 0098 (Mon - Fri, 9am - 5pm) or email us at lola.customerservices@lolasleep.co.uk and we will answer any questions that you have.

Yes! All our products come with a 100 night trial.

Choosing the perfect mattress shouldn't be difficult which is why we offer a 100-night sleep trial to try the mattress in your own home. If it's not your perfect match we’ll offer you an exchange for another mattress that is better suited.

Let us know within 100 days and we will replace your mattress with an alternative mattress of your choice.

To make sure your mattress is eligible for the trial please follow the below guidelines:

• Regularly turn or rotate the mattress (depending if mattress is one or two-sided).
• The mattress must not be stained or soiled upon return and must be in re-sellable condition.
  
  How to make a claim?

If you wish to exchange your mattress within the sleep trial period, please email lola.customerservices@lolasleep.co.uk after 30 days or more.

Please include your full name, delivery address and original order number and if known please let us know what mattress you would like to exchange it with.

Our customer services team will contact you within five working days to arrange the next steps.

Please see the terms and conditions for further details.

Full details are included in our terms and conditions.

Yes, all our mattresses come with a 5 year manufacturer's warranty;

• Lola® Revive Hybrid Mattress - 5 Year Warranty
• Lola® Hybrid Mattress - 5 Year Warranty
• Lola® Firm Hybrid Mattress - 5 Year Warranty
• Lola® Hybrid Plus Mattress - 5 Year Warranty
• Lola® Hybrid Pro Mattress - 5 Year Warranty
• Lola® OrthoLux Hybrid Mattress - 5 Year Warranty
• Lola® Cool Hybrid Mattress - 5 year Warranty
• Lola® Glacier Hybrid Mattress - 5 Year Warranty
• All our Bed Frames and Ottomans come with a 1 year manufacturer's guarantee;

See our terms and conditions for full 5 year warranty terms.