Terms and Conditions

Terms and Conditions

Welcome to Lola Sleep. Lola Sleep is a trading name for Lola Sleep Ltd. Our VAT number is GB 350 6470 13.

Please read these terms carefully. They apply to your use of our website, lolasleep.co.uk (“Website”); any purchases you make via our Website; or any products you seek to return. These terms tell you who we are, how we will provide products to you, how you and we may change the contract, what to do if there is a problem and other important information. If you have any questions, please contact us by emailing lola.customerservices@lolasleep.co.uk


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Section 1 - Klarna - Financing

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

      • Pay in 3 Instalments
      • Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.


Section 2 - Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


Section 3 - General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Section 4 - Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Section 5 - Modification to terms and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Section 6 - Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Only one discount can be used at one time on all products on our website. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Where relevant, 
Where we have reasonable belief that you are returning your mattress purely to abuse the discount codes / offers, or are looking to purchase the same model at a discounted rate via our store or an alternative selling platform (whether brand new or otherwise), we may refuse your 100 night trial. This does not affect your statutory rights.


Section 7 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 For more detail, please review our Returns Policy.

Section 8 - Cancellation of an order

If you have placed an order by mistake or changed your mind before the order is dispatched, simply let our agents know in writing or over the phone that you would like the order cancelled, and we can process the cancellation and refund for you.

If an order has been dispatched before you inform us that you would like to cancel, we reserve the right to charge you the delivery fee of £40 which is usually covered for free when an order is placed. This would be reduced from your refund.


Section 9 - Delivery

1) All deliveries will be arranged to arrive at the shipping address entered by the customer at the point of order. 

2) Missing the delivery may result in a fee of £40 being payable before the order is delivered again and or will be deducted from your refund otherwise. We recommend that you allocate the delivery for a day when someone is available at home to receive the goods. 

2a) If an order is shipped but has been cancelled before delivery, there will be a fee of £40 payable by the customer to cover the shipping costs.

3) We can leave the parcels with a neighbour or in a safe place, only after written permission and instruction from the customer's email, registered to the order. We will not be held responsible for the items being left safe sustaining damage or being missing, after previous instructions to leave them there. 

Our courier will always take a picture of the goods left at the desired destination.

4) While we will always aim to deliver the entire order in one delivery, it is not uncommon for us to send certain items separately and sometimes on different days. If you have ordered a mattress with pillows, the mattress will be delivered on the specified delivery day but the pillows may be sent separately to arrive later.

5) It is your (the customers) responsibility to ensure that the delivery contains all the items specified on the POD (Proof of Delivery), that the couriers will ask you to sign on delivery. This is a legal document confirming the receipt of goods as marked on the document. If your delivery is missing any items, make sure to make a note on the POD before signing and make the delivery driver aware at the time. 

A signed POD confirming all items have been delivered, can and will be used as proof against any claims of missing items. 

6) Damage to the delivered items needs to be notified to the driver and to our customer services as soon as possible after the delivery was made.

The warranty will cover you for manufacturing defects, but damage to the mattress caused by the user, is not covered. Make sure to inform our customer service team if you spot any damage to the boxes or the product itself. If the damage is just cosmetic and the product is fine to use, we will at least log the damage for any future contact.

7) Selecting delivery to the door only, means a delivery will be delivered to the first door only. In an apartment block, this will mean that the delivery would be delivered to the bottom door only and not taken up to your apartment. For a delivery directly to your apartment, select the premium delivery option at checkout. In a multi storey house, this would mean delivery to the bottom floor, for a delivery to your room, select the premium delivery option.


Section 10 - Collection

1) Any mattress will be arranged directly with the couriers.

2) There needs to be suitable space in the room to dismantle any furniture or remove the mattress from the bed.

3) The drivers may refuse to remove the items from your house if they deem it unsafe to do so. This could include the way out not being spacious enough, the way out being obstructed or any other reason for the driver to deem it unsafe at the time.


Section 11 - Guarantee

1) We guarantee and/or warranty our new mattress purchases against manufacturing defects for a period from the date of delivery subject to the approval of the guarantee/warranty claim being accepted from the manufacturer.

Our Lola® mattresses are covered for the following periods;

  • Lola® Cool Hybrid Mattress - 5 Year Warranty (1 Year Guarantee and the remaining 4 years covered by a sliding scale Warranty).
  • Lola® Hybrid Plus Mattress - 5 Year Warranty (1 Year Guarantee and the remaining 4 years covered by a sliding scale Warranty).
  • Lola® Platinum 1000 Mattress - 5 Year Warranty (1 Year Guarantee and the remaining 4 years covered by a sliding scale Warranty).
  • Lola® Wave Mattress - 5 Year Warranty (1 Year Guarantee and the remaining 4 years covered by a sliding scale Warranty).
  • Lola® Revive Mattress - 5 Year Warranty (1 Year Guarantee and the remaining 4 years covered by a sliding scale Warranty).
  • Lola® Platinum 1000 2 Drawer Divan + Headboard Bundle - Base & Headboard - 1 year Guarantee. Mattress - 5 Year Warranty (1 Year Guarantee and the remaining 4 years covered by a sliding scale Warranty).
  • Lola® Ottoman Bed - 1 year Guarantee
  • Lola® Bed Frame - 1 year Guarantee
  • Lola® Platform Bed - 1 year Guarantee

The warranty covers against the below:

a) Sagging (subject to tolerances outlined below), dipping or any other visible indentation of the foam and memory foam, of any more than one (1) inch, that is caused by standard use in standard conditions. The indentation needs to be visible to a naked eye or measurable during a specialist visit.

The guarantee covers sagging whereby the surface of the mattress has a visible indentation or dip of greater than the tolerances outlined in the below table by reference to the period that has elapsed from the date the mattress to which the claim relates is delivered;

Time from delivery date

0-6 Months

6-12 Months

12-24 Months

Dip Tolerance




b) Spring malfunction.

c) Cover damage, including damaged zip or faulty stitching resulting from improper manufacturing, but will not cover general wear and tear caused over time (including loose threads etc.)

d) Mattress not recovering to full size from being compressed. There is an industry standard allowance for 2cm difference in size from the size advertised. Anything over this, after the mattress has had reasonable time to expand (up to 3 weeks) will be classed as defective.

Once any of the above has been detected, you will need to supply sufficient information and proof to our customer service team, providing as much information as possible to identify the cause of the defect. This will often include images, videos and potential other measurements, depending on the defect. If you are unable to provide sufficient evidence or proof of the defect, we will not be able to offer a replacement. 

In cases where the above methods cannot provide enough evidence that the mattress is faulty, we recommend that you contact an independent furniture inspector to visit your home and inspect the mattress. The cost of this will initially need to be paid by you (as they will usually reject payment from the company directly to remain unbiased), but once they confirm that the mattress is faulty, we will refund the cost of the inspection (Up to £125 + VAT) and replace your mattress as per our warranty terms. 

If the mattress is classed as defective, we will arrange a replacement within 7 days and will collect the defective mattress from you at the same time. The replacement mattress might be one of our refurbished units which will be of equal or better quality than yours - having been checked and approved as 'as new'.

The replaced mattress does not reset the warranty date. For example, a mattress received on the 1st of February 2020, is covered under guarantee until 31st of January 2022. If the original mattress develops a defect in 2021 and is replaced, the warranty on the second mattress will still run out on the 31st of January 2022.

If the mattress cover is damaged due to improper use, it will not be covered under the guarantee. Rips, cuts, stains and bobbling, amongst other self caused damages to the cover, will not be covered under warranty. Damaged zip resulting from standard use will be covered and in a case of damage, a new cover will be sent to you and the old one collected. Alternatively, you can repair it locally and pass the costs onto us, after prior confirmation from our customer service team. 

2) This guarantee is available only to you, the original buyer of the mattress, and may not be transferred to any other person.

3) Free gifts or products provided free with a purchase of a mattress, are covered by a 1 year manufacturers warranty. They cannot be returned for a refund.

Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty.


This Warranty Does Not Cover:

- Normal wear and tear or any condition resulting from misuse or abuse of the product for example a mattress that is discoloured or stained;

Products which have not been maintained in accordance with washing and/or care advice. For the mattress to be covered under warranty, you must follow the instructions given in the website FAQ's as follows;

i) Use a moisture proof mattress protector. 
ii) Place your mattress on a suitable sturdy base that supports 100% of the mattress (for example don't use an old dipped base).
iii) Rotate your mattress head-to-toe 3-4 times per year.
iv) Go over it thoroughly with the vacuum cleaner at least twice a year.
- Whereby the manufacturer declines the warranty claim;

- Replacement of a Lola mattress due to defective cover. If you purchase a mattress and only the cover is defective (and not the mattress), we will only replace the cover and not the whole mattress.

- Standard softening of the mattress foam resulting from regular use;

- Defects caused by failure to place the mattress on a solid & stable surface, supporting all areas of the mattress evenly (it is recommended to support all areas of the mattress evenly, rotate your mattress head-to-toe on the base once a month for the first 3 months, then every 3-4 months for the rest of its life);

- Defects caused by repetitive pressure being placed on one small area of the mattress causing a hole, rip or indentation;

- Comfort preference after the initial trial period (see above for individual products' trial terms), including preferences of firmness and/or heat retention levels;

- Damage caused by mold, odour, mildew, discolouration caused by abnormal care such as liquid spillage, improper ventilation, or excessive humidity;

- Imperfections that do not prevent standard use of the products;

- Defects caused by the use of the mattress exceeding the weight limit of 18 stone per sleeper (114kg);

- Defects or damage caused by standing on, or jumping on the mattress;

- Mattresses that have been soiled, or otherwise unhygienic; 

- Any mattress not opened within 14 days of the date of delivery;

Comfort preference.



Section 12 - 100 Night Trial

Any refund you are eligible for will be paid when the collection has been made and our quality control teams have assessed the Products for any damage.

We reserve the right to refuse the 100 night trial to anyone not operating as a consumer or who is otherwise in breach of these Terms. The 100 day trial is intended to give you the opportunity to see if you are happy with the mattress and therefore we ask for feedback on why you have returned a mattress as part of any return. If we have grounds to believe that you are returning the mattress for reasons other than because your genuinely dissatisfied with the product we reserve the right to refuse to accept the return, not give you a refund and reserve the right to refuse to sell Lola® products to you in the future, either through the website or otherwise. We reserve the right to refuse the 100 night trial to anyone not operating as a consumer or who is otherwise in breach of these terms. The 100 night trial is only available on purchases via the Lola® website and does not cover purchases via other marketplaces (like Amazon or eBay).

If you notify us in writing that you wish to return a mattress to us no later than 100 days after receiving it, we will arrange for collection and will refund the purchase price (excluding collection costs of £60). Once received by our warehouse, our staff will inspect the mattress for any imperfections by use and notify us so we can process the refund.  

The refund will be processed within 10 working days of being received into our warehouse. It may take 5-10 days for the payment to be received in your account. This will be automatically returned to the payment method used for payment.

a) The products have to be returned in a reasonable condition; that means no damage, stains, rips or other visible marks or damage.

b) When requesting the return, you will be required to submit images of the mattress and/or the cover, plus any other items that you are returning. This will help speed up the process of returns.

c) Once a mattress has been returned under the 100 night trial, any subsequent mattresses purchased will not be covered under the 100 night trial rights.

d) Only one mattress per household can be returned under the 100 night trial. 
We recommend you trial the first mattress before ordering more.

e) The collection of the returned mattress will be arranged with you directly by our courier who will make an attempt at collecting the goods on the pre-specified time & date. If you are not available for the collection on the pre-specified date, you are required to cancel the collection, at least 1 day before the collection taking place. Failure to do this and a failed attempt of collection by the courier will cost us £60 and therefore any future collections will only be scheduled following a payment for the collection fee, by you, which can be arranged with our customer service team.

f) We only offer the 100 Night Trial for orders in the Mainland UK. 

g) We operate a post-code specific matrix for deliveries and collections and are only able to deliver/collect from certain post codes on certain days. These are visible on our delivery page.

h) It is not Lola's responsibility to keep track of your 100 night trial dates and will not be held responsible for any returns not being reported within the allocated time.

i) It is the customer's responsibility to contact us within the timeframe allowed to report a return request. Once our returns team contact you with the instructions on how to prepare the mattress to return & the next steps, our courier will contact you within 2 working days to arrange collection. If you have missed the contact from the couriers or they have not contacted you for any reason, you need to contact our customer service team immediately on support@lolasleep.co.uk. We will contact the courier and book the collection in for you manually. It is your responsibility to contact us promptly if our courier does not get in touch, or if you miss the contact.

j) Failure to arrange collection within a maximum of 7 days after your 100-night trial dates run out, will result in the return rights being voided. If you are unhappy with the mattress, we recommend allowing at least a week before your 100 night trial ends, so that you have time to arrange the collection for a suitable day within the coming days, within the 100 nights from delivery.

k) We reserve the right to refuse the 100 night trial policy without prior notice, in certain circumstances we see fit, including but not limited to:
i) where there is substantial evidence that the mattress is damaged or stained, or otherwise unsuitable for secondary use.
ii) where there is substantial evidence or belief that you are associated with another mattress brand or manufacturer.
iii) where we believe there is any intent on your behalf to misuse the 100 night trial.
iv) where there is any suspicion of misconduct, dishonesty or direct attempt at defrauding or otherwise cheating our company.
v) where the mattress has been bought on the wrong grounds for example expecting a firm-feel mattress when advertised as medium.

l) Following a notice of your intention to cancel, a collection must be arranged and executed not later than 14 days from the date that you notified us of your intention to cancel. Failure to arrange collection may, save any exceptional circumstances (which must be communicated to us, and acceptance of same being subject to our discretion), invalidate your right to cancel the contract.

m) If you have received a mattress, we will ask you to communicate an appropriate date for collection, which must be no later than 14 days from the day on which you communicate your cancellation. If the date you proposed is agreed by us, we will collect the products on the date stipulated without undue delay. Failure to communicate with us to arrange collection within the period allowed will void your rights to a return under the 100 night trial.

n). Where we have reasonable belief that you are returning your mattress purely to abuse the discount codes / offers, or are looking to purchase the same model at a discounted rate via our store or an alternative selling platform (whether brand new or otherwise), we may refuse your 100 night trial. This does not affect your statutory rights.

Section 13 - Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Section 14 - Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Section 15 - User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Section 16 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Section 17 - Errors, inaccuracy and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Section 18 - Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Section 19 - Disclaimer of warranties; Limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Lola Sleep, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Section 20 - Indemnification

You agree to indemnify, defend and hold harmless Lola Sleep and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Section 21 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Section 22 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Section 23 - Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Section 24 - Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.


Section 25 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Section 26 - Contact information

Questions about the Terms of Service should be sent to us at lola.customerservices@lolasleep.co.uk

This website is operated by Lola Sleep. Throughout the site, the terms “we”, “us” and “our” refer to Lola or Lola Sleep. Lola offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Lola Sleep is a trading name of Lola Sleep Limited.


Vat Number: GB 350 6470 13
Company No: 12133045
Company Name: Lola Sleep Ltd
Registered Address: 2A Acomb Court Front Street, York, England, YO24 3BJ

  • Premium 2-Man Delivery

  • 100 Night Trial

  • 5 Year Warranty