Frequently Asked Questions
What is the delivery process?
What is the delivery process?
Once you place your order, the order process is as follows;
- Your items are manufactured by our UK factory.
- Your mattress is passed to our 2-man delivery provider.
- Once with the delivery provider, they will contact you to book in your delivery slot.
- Your mattress is delivered & setup by the 2-man team.
Our estimated delivery time is 5 - 7 working days.
Can I try the mattress to see if I like it?
Can I try the mattress to see if I like it?
Yes. We offer a 100 night trial so you can try your mattress in the comfort of your own home.
Can you recycle my old mattress?
Can you recycle my old mattress?
Yes. Our delivery provider can take away your oldmattress to be recycled for £40.
If this is required, please select this option on the product page.
Do Lola mattresses come with a warranty?
Do Lola mattresses come with a warranty?
Yes. All of our mattresses come with a 10 year warranty covering any manufacturing faults.
Are Lola mattresses suitable for all bed bases?
Are Lola mattresses suitable for all bed bases?
Yes. All our mattresses can be used on all standard bed bases including divans, slatted frames, adjustable beds and platform beds.
Do Lola mattresses meet UK fire regulations?
Do Lola mattresses meet UK fire regulations?
Yes. Every Lola mattress is BS7177 compliant meeting the UK safety standards.