Lola Sleep FAQs

FAQs

Which mattress is right for me?

Here is a simple guide to the Lola Sleep mattress range:

The All Rounder - The Lola Pro Hybrid is our most popular mattress in the range offering an all round medium, comfortable & supportive feel. From £549

For Back Pain - The Lola Ortho Hybrid is our most popular orthopaedic mattress for back pain optimal support. From £449

For Pressure Relief - The Lola Memory Hybrid is great for side sleepers looking for a pressure relieving mattress. From £449

Most Advanced - The Lola Performance Hybrid offers the optimal balance of comfort and support to help you wake up feeling refreshed every day. From £649

Natural Fillings - The Lola Natural is ideal if you want natural fillings and temperature regulation. From £599

For Pressure Relief - The Lola Memory Pocket is a great entry level mattress which is ideal for side & back sleepers. From £399

Still not sure? Take our 60 second mattress quiz and we'll point you in the right direction. Or email our experienced team and we'll help you choose.

What firmness are your mattresses?

We have options across the firmness range from medium to firm.

Medium

Lola Pro Hybrid Mattress

Lola Memory Hybrid Mattress
Lola Memory Pocket Mattress

Medium Firm

Lola Performance Hybrid Mattress
Lola Natural Mattress

Firm

Lola Ortho Hybrid Mattress

Still not sure? Take our mattress quiz or contact us if you need guidance.

What is the delivery process?

All our mattresses are delivered by a premium 2 man team who will carry your mattress to your room of choice, set it up and remove all the packaging. No wrestling it up the stairs yourself.

How long does delivery take?

We aim to deliver within 5 to 7 working days of your order being placed. You will be contacted to arrange a delivery date and time.

Do you deliver nationwide?

Yes, we offer free delivery across mainland UK.

Do you offer a trial?

Every Lola mattress comes with a 120 night trial, well above the industry standard. Sleep on it for four months and if it's not right for you, contact us and we'll arrange an exchange for a more suitable model.

What is your returns policy?

If your mattress is not right for you within the 120 night trial period, we will arrange an exchange for a more suitable model. Please contact us at lola.customerservices@lolasleep.co.uk and we'll take care of everything.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible at lola.customerservices@lolasleep.co.uk. If your mattress has not yet been dispatched we will cancel and refund your order in full. If it has already been dispatched please refer to our returns policy.

Do Lola mattresses come with a warranty?

Yes, every Lola mattress comes with a 10 year warranty covering manufacturing and structural defects.

How do I make a warranty claim?

Simply contact us at lola.customerservices@lolasleep.co.uk with your order details and a description of the issue. We'll assess the claim and come back to you promptly.

What if my mattress arrives damaged?

In the unlikely event your mattress arrives damaged, please contact us immediately at lola.customerservices@lolasleep.co.uk with photos and your order details. We'll resolve it quickly.

Can you recycle my old mattress?

Yes, we offer old mattress recycling for just £59, collected by our delivery team at the same time as your new mattress is delivered.

Are Lola mattresses suitable for all bed bases?

Yes, all our mattresses are suitable for slatted bases, solid bases, divan bases and adjustable bases.

Do Lola mattresses meet UK fire regulations?

Yes, all Lola mattresses conform to BS7177 standards for domestic use.

How do I care for my mattress?

We recommend rotating your mattress every three months to ensure even wear. We also recommend using a mattress protector to keep the surface clean and fresh.

Can I pay in installments?

Yes, we offer Pay in 3 with Klarna which you can choose at checkout.

I'm not sure which size to order - what should I do?

Measure your bed frame carefully before ordering. Our mattresses are available in the following UK sizes:

Single - 3'0 x 6'3 (90cm x 190cm)
Small Double - 4'0 x 6'3 (120cm x 190cm)
Double - 4'6 x 6'3 (135cm x 190cm)
King - 5'0 x 6'6 (150cm x 200cm)
Super King - 6'0 x 6'6 (180 x 200cm)

If you're unsure, contact us before ordering and we'll help.

As our mattresses are made to order, we're unable to exchange for a different size after production has begun.

Find Your Perfect Mattress in 60 Seconds

Not sure where to start? Take our 60 second sleep quiz or email us and we'll help you choose.