Is delivery included?
Yes, all our mattresses are made to order and delivered un-rolled by our 2-Man delivery partner within 5-7 working days to the majority of UK mainland postcodes.
Once your mattress reaches our delivery partner's warehouse, they will get in touch with you directly to make delivery arrangements for a day that you confirm.
Your delivery will take place on the agreed delivery day between 7am – 9pm.
On the day before you will receive a 3 hour time slot and a you will receive a phone call 30 minutes before arrival.
Can you take away my old mattress?
Yes, our delivery partner can take away your old mattress to be recycled for just £20.
If this is required, please select this option in the delivery section at checkout.
Do Lola mattresses come with a warranty?
Yes, all of our mattresses come with a 10 year warranty which covers manufacturing and material defects.
What if I don't get on with my mattress?
We're sure you will love your new mattress but if you don't get on with it, don't worry. Just email us or give us a call within 100 days of delivery and we can swap it for another model. We just ask that you try the mattress for at least 14 nights to let your body adjust.
What are the dimensions of Lola mattresses?
All our mattresses are inline with standard UK sizes as follows;
- Single - 3’0 x 6’3 (90cm x 190cm)
- Small Double - 4’0 x 6’3 (120cm x 190cm)
- Double - 4’6 x 6’3 (135cm x 190cm)
- King - 5’0 x 6’6 (150cm x 200cm)
- Super-King 6’0 x 6’6 (180cm x 200cm)
Do Lola mattresses come flat or rolled?
All our mattresses come flat as standard however if you would like one to come rolled as you think it may help with access please contact our customer service team and we will be able to do this for you by email or over the phone.
Are Lola mattresses suitable for all bed bases?
Yes, all Lola mattresses can be used with a variety of standard bed bases, such as divans, slatted frames, adjustable beds, or platform beds.
Do Lola mattresses meet UK fire regulations?
Yes, every Lola mattress is BS7177 compliant for the highest standards of quality and safety.
