FAQs
Which mattress is right for me?
Which mattress is right for me?
Every sleeper is different, but here's a simple guide:
The Ortho Hybrid is our most popular choice for back pain and firm support.
The Natural is ideal if you want natural fillings and temperature regulation.
The Memory Hybrid gives you classic memory foam comfort.
The Performance Hybrid is the best night's sleep with no compromises. If you want great memory foam comfort without overpaying, the Memory Pocket.
Still not sure? Take our 60 second mattress quiz and we'll point you in the right direction. Or email our experienced team and we'll help you choose.
Do you offer firm, medium or soft mattresses?
Do you offer firm, medium or soft mattresses?
Yes, we have options across the firmness range.
The Ortho Hybrid is firm, the Memory Hybrid and Memory Pocket are medium, the Natural is medium firm and the Performance Hybrid is medium firm.
Still not sure? Take our mattress quiz or contact us if you need guidance.
What is the delivery process?
What is the delivery process?
We deliver using a premium 2 man team who will carry your mattress to your room of choice, set it up on your bed frame and remove all the packaging. No wrestling it up the stairs yourself.
How long does delivery take?
How long does delivery take?
We aim to deliver within 5 to 7 working days of your order being placed. You will be contacted to arrange a delivery date and time.
Do you deliver nationwide?
Do you deliver nationwide?
Yes, we offer free delivery across mainland UK.
Do you offer a trial?
Do you offer a trial?
Every Lola mattress comes with a 120 night trial, well above the industry standard. Sleep on it for four months and if it's not right for you, contact us and we'll arrange an exchange for a more suitable model.
What is your returns policy?
What is your returns policy?
If your mattress is not right for you within the 120 night trial period, we will arrange an exchange for a more suitable model. Please contact us at lola.customerservices@lolasleep.co.uk and we'll take care of everything.
Can I cancel my order?
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible at lola.customerservices@lolasleep.co.uk. If your mattress has not yet been dispatched we will cancel and refund your order in full. If it has already been dispatched please refer to our returns policy.
Do Lola mattresses come with a warranty?
Do Lola mattresses come with a warranty?
Yes, every Lola mattress comes with a 10 year warranty covering manufacturing and structural defects.
How do I make a warranty claim?
How do I make a warranty claim?
Simply contact us at lola.customerservices@lolasleep.co.uk with your order details and a description of the issue. We'll assess the claim and come back to you promptly.
What if my mattress arrives damaged?
What if my mattress arrives damaged?
In the unlikely event your mattress arrives damaged, please contact us immediately at lola.customerservices@lolasleep.co.uk with photos and your order details. We'll resolve it quickly.
Can you recycle my old mattress?
Can you recycle my old mattress?
Yes, we offer old mattress recycling for just £40, collected by our delivery team at the same time as your new mattress is delivered.
Are Lola mattresses suitable for all bed bases?
Are Lola mattresses suitable for all bed bases?
Yes, all Lola mattresses are suitable for slatted bases, solid bases, divan bases and adjustable bases. If you have any questions about compatibility please get in touch.
Do Lola mattresses meet UK fire regulations?
Do Lola mattresses meet UK fire regulations?
Yes, all Lola mattresses conform to BS7177 standards for domestic use.
How do I care for my mattress?
How do I care for my mattress?
We recommend rotating your mattress every three months to ensure even wear. For double sided mattresses such as the Memory Pocket, we also recommend flipping regularly to extend the life of the mattress. Use a mattress protector to keep the surface clean and fresh.
Can I pay in installments?
Can I pay in installments?
Yes, we offer Pay in 3 with Klarna at checkout. Simply select Klarna as your payment method and follow the steps.
I'm not sure which size to order - what should I do?
I'm not sure which size to order - what should I do?
Measure your bed frame carefully before ordering. Our mattresses are available in the following UK sizes:
Single - 90cm x 190cm
Small Double - 120cm x 190cm
Double - 135cm x 190cm
King - 150cm x 200cm
Super King - 180 x 200cm
If you're unsure, contact us before ordering and we'll help.
As our mattresses are made to order, we're unable to exchange for a different size after production has begun.

Find Your Perfect Mattress in 60 Seconds
Not sure where to start? Take our 60 second sleep quiz or email us and we'll help you choose.