Lola Sleep | FAQs | Lola Sleep

Lola Sleep

Frequently Asked Questions

Can I try out my new mattress?

Yes, you can! All of our mattresses come with a 100 night risk free comfort trial. 

Does my Lola mattress come with a warranty?

Yes! All of our mattresses come with a 5-year warranty. Please see our 5 Year Warranty section for more details here; 

What are my payment options?

Shopping with us is easy! You can pay for your order in one of five ways: 

1. Debit / credit card 
2. PayPal
3. Klarna - Spread over 2 months
4. Clearpay - Spread over 6 weeks
5. DivideBuy - Spread over 3, 6, 9 or 12 months. (£450 minimum spend for 9 months and £600 minimum spend for 12 months)

Can you take my old mattress away?

Yes! We charge £20 for the collection of your old mattress which will be taken to a dedicated mattress recycling plant and will avoid the landfill.

How do I care for my new mattress?

We recommend the following care guidelines for your new mattress;

1. Use a moisture proof mattress protector. 
2. Place your mattress on a suitable sturdy base that supports 100% of the mattress (for example don't use an old dipped base).
3. Rotate your mattress head-to-toe 3-4 times per year.
4. Go over it thoroughly with the vacuum cleaner at least twice a year.

These recommendations must be followed for your mattress to be covered under warranty (see full details in Terms & Conditions).

When will I receive my order?

> Once you have placed your order you will receive a telephone call (Mon - Fri 9am - 5pm) from one of our dedicated team members to confirm the exact requirements of your order. 

> Your order is processed by our admin team. 

> Your items are produced in our UK factory as required. 

> Your goods are then passed to our delivery partner. 

> Once scanned into our delivery partner's warehouse, they will contact you to book in your delivery which you will need to accept. 

> Our Delivery partner will contact you prior to your delivery to notify you of an AM or PM delivery slot. 

> Your order is delivered to your room of choice. (You will receive a call 30 - 45 minutes before arrival) WE ESTIMATE ITEMS TO BE DISPATCHED FROM THE WAREHOUSE WITHIN 3-5 WORKING DAYS (Please allow for weekends and bank holidays).