FAQs

DELIVERY & RECYCLE OLD MATTRESS

How much does delivery cost?

🚚 2-Man Delivery - Free

♻️ 2-Man Delivery + Collect Old Mattress - £20

Does delivery include setup?

Yes! The 2 delivery men will unpackage and setup your new mattress and/or bed. If you choose the collection option they will take away the packaging with them too.

Can you take my old mattress away?

Yes! We only charge £20 for the collection of your old mattress which will be taken to a dedicated mattress recycling plant and will avoid the landfil.

How will I know when the delivery will be?

All of our products are usually dispatched within 5 - 7 Working Days and our 2-Man delivery provider will contact you by text and email to book in the delivery which you will need to accept.

ORDER & PAYMENT

What are my payment options?

Shopping with us is easy! You can pay for your order in one of five ways:

1. Debit / credit card

2. PayPal

3. Klarna - Pay In 3

4. Clearpay - Pay In 4
5. DivideBuy - Pay Monthly

What do I do if I enter the wrong details?

Just email us at lola.customerservices@lolasleep.co.uk as soon as you can.

In your email, please include:

Your order number in the subject line
Your correct details, e.g. address or phone number

Alternatively if you can't email, please call our customer service team on 0345 512 0098 (Mon - Fri, 9am - 5pm)

Where is my order confirmation?

You should find your order confirmation in your inbox after ordering.

If it's not there, please check your spam / junk folder. If it's there, mark it as "not spam".

If you have any other questions, just call our customer service team on 0345 512 0098 (Mon - Fri, 9am - 5pm) or email us at lola.customerservices@lolasleep.co.uk and we will answer any questions that you have.

WARRANTIES & SLEEP TRIALS

Does the mattress or bed come with a 100 night trial?

Yes! All our products come with a 100 night trial.

Choosing the perfect mattress shouldn't be difficult which is why we offer a 100-night sleep trial to try the mattress in your own home. If it's not your perfect match we’ll offer you an exchange for another mattress that is better suited.

Let us know within 100 days and we will replace your mattress with an alternative mattress of your choice.

To make sure your mattress is eligible for the trial please follow the below guidelines:

Regularly turn or rotate the mattress (depending if mattress is one or two-sided).
The mattress must not be stained or soiled upon return and must be in re-sellable condition.

How to make a claim

If you wish to exchange your mattress within the sleep trial period, please email lola.customerservices@lolasleep.co.uk after 30 days or more.

Please include your full name, delivery address and original order number and if known please let us know what mattress you would like to exchange it with.

Our customer services team will contact you within five working days to arrange the next steps.

Please see the terms and conditions for further details.

Full details are included in our terms and conditions.

Does the mattress or bed come with a warranty?

Yes! All our mattresses come with a 5 year manufacturer's warranty;

Lola® Cool Hybrid Mattress - 5 year Warranty
Lola® Hybrid Mattress - 5 Year Warranty
Lola® Firm Hybrid Mattress - 5 Year Warranty
Lola® Essential Hybrid Mattress - 5 Year Warranty
Lola® Platinum 1000 Mattress - 5 Year Warranty
Lola® Orthopaedic Mattress - 5 Year Warranty
All our bed frames and ottomans come with a 1 year manufacturer's guarantee;
Lola® Platinum 1000 2 Drawer Divan + Headboard Bundle - 1 year Guarantee
Lola® Ottoman Bed - 1 year Guarantee
Lola® Bed Frame - 1 year Guarantee
Lola® Platform Bed - 1 year Guarantee

See below for 5 Year Warranty Terms

STILL HAVE ANY QUESTIONS?

 0345 512 0098

 lola.customerservices@lolasleep.co.uk

Lola Sleep