5 Year Warranty Terms | Lola Sleep

Lola Sleep

5 Year Warranty Terms

All new goods are sold with a minimum 12-month manufacturer’s guarantee. (Full details are available on request.)

In addition to the manufacturer’s guarantee Lola Sleep offers a limited extended warranty on all products.

You must keep all your purchase records as they will be needed in the event of a claim.

The warranty is against faults in manufacture, not wear and tear or damage. A mattress must always be used with a mattress protector, turned and cleaned as per the manufacturer's instructions and must be unsoiled at the time that the claim is lodged. All details of the claim must be lodged with Lola Sleep by email or in writing.

If the claim is accepted the following process will apply:

If the claim is validated there will be an allowance granted against the replacement item according to the following scale.

The warranty is only applicable to the original purchaser and is only valid if approved by Lola Sleep. It should be considered as extra peace of mind in case of manufacturing defects that arise after the manufacturer’s mattress guarantee has expired. It should not be regarded as a guarantee that any item will last for any particular period of time, or as a guarantee against deterioration in performance. It is in addition to your statutory rights.

There is no entitlement to a cash payment in lieu of the replacement. The replacement item must be at the same or higher price than the original.