Lola Sleep Delivery Process

Here you can find the following information:

  •   - Our Delivery Services (2-Man option is free!)
  •   - The Ordering and Delivery process
  •   - What to expect on the day of your delivery

Delivery options:

At Lola Sleep, we offer two different types of delivery:

2-Man Delivery & Setup - Free

Once you have got to checkout you have two options for delivery. The default delivery service is 2-Man Delivery & Setup where the delivery men will setup your new mattress / bed and we will take away the packaging away with us.

2-Man Delivery + Recycle Old Mattress - £20

The second delivery option is for Recycle Old Mattress / Bed and our delivery team can remove and recycle your old mattress at the same time.

When we deliver your new mattress, we will take your old one away and it will be recycled ethically within government guidelines.

The Ordering & Delivery process:

> Once you have placed your order you will receive a telephone call (Mon - Fri 9am - 5pm) from one of our dedicated team members to confirm the exact requirements of your order.

> Your order is processed by our admin team.

> Your items are produced in our UK factory as required.

> Your goods are then passed to our delivery partner.

> Once scanned into our delivery partner's warehouse, they will contact you to book in your delivery which you will need to accept.

> Our Delivery partner will contact you prior to your delivery to notify you of an AM or PM delivery slot.

> Your order is delivered to your room of choice. (You will receive a call 30 - 45 minutes before arrival)

WE ESTIMATE ITEMS TO BE DISPATCHED FROM THE WAREHOUSE WITHIN TO BE 3-5 WORKING DAYS (Please allow for weekends and bank holidays).

Here's what you can expect on the day of your delivery:

  1. The day before your delivery date, you will receive an email from our two man delivery provider Furdeco Home Delivery who will let you know if your mattress will be delivered in an AM or PM slot.
  2. About 30 - 45 minutes before your delivery, you will receive a call from the delivery drivers.
  3. The delivery team will take the item(s) to your room of choice, assemble your items and take away the packaging.
  4. If you selected mattress recycling, the delivery drivers will load your old mattress onto the delivery van and take it away for recycling.